Refund policy

30-Day Returns

We want you and your little one to love every KidzWood toy. If you're not completely satisfied, you can return eligible items within 30 days of delivery.

Eligibility

Items must be new, unused and in their original packaging.
A proof of purchase (order number) is required.
For hygiene reasons, teething toys and any item that has been used, chewed or washed cannot be returned unless defective.

How to start a return

Email us at youssefbessghaiershop@gmail.com within 30 days of delivery with your order number and the reason for the return.
We'll reply with the return address and instructions.
Ship the item back to the address provided. Items sent back without first contacting us cannot be accepted.

Return shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Damaged, defective or incorrect items

If your order arrives damaged or defective, or you received the wrong item, please email us within 30 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank, it may take a few extra days for the refund to appear on your statement.